Customer support
Do you have a question? Check the frequently asked questions for answers. You will quickly find the information you need there.
Important information about cancellations!
Have you booked a parking space at P1, P2, P10 or P Dome (municipality of Amsterdam)?
➡ You must cancel yourself via your account, no later than the day before the event via laptop/tablet. Not via mobile phone.
➡ We do not process cancellations via e-mail.
➡ Refunds are NOT possible if you send a cancellation by e-mail outside our opening hours.
➡ You must cancel yourself via your account, no later than the day before the event via laptop/tablet. Not via mobile phone.
➡ We do not process cancellations via e-mail.
➡ Refunds are NOT possible if you send a cancellation by e-mail outside our opening hours.
Did not receive your ticket?
➡ Log in to your account and download your ticket.
➡ Also check your spam folder.
➡ Still no ticket? Check the frequently asked questions for more information.
➡ Also check your spam folder.
➡ Still no ticket? Check the frequently asked questions for more information.
Customer service opening hours:
Monday to Thursday: 09:00 – 16:00
Friday: 09:00 – 12:00
We are closed on weekends.
From Friday May 2nd untill Monday May 5th we are closed.
➡ Adjusted opening hours: https://www.parkerenarenapoort.nl/nl/pagina/pagina-footer/meer-informatie/aanpassingen-in-bereikbaarheid.html
E-mails will be answered within one working day.
Reachable by phone via:
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We only answer questions regarding parking locations. For other questions, please contact the customer service of Johan Cruijff ArenA, AFAS Live or Ziggo Dome.