Frequently asked questions
1. Entry and Exit Times
2. Booking Parking Location
3. My Booking
4. Parking Electric Cars
5. Disabled Parking
6. Pick-up & Drop-off - Kiss & Ride
7. Other
7. Parking Location Addresses
1. Entry and Exit Times
Can I enter earlier than the times indicated on the parking ticket?
No, you cannot enter earlier than the indicated start time. The parking lot only opens at the indicated entry time. Your parking time is listed on the website when you book a parking space and on your parking ticket.
Can I still exit if the event lasts until 00:00 and my parking ticket states that I can only park until 23:59?
We do not know the specific end times of every event. Therefore, these end times are indicative. The parking attendants stay 1 hour after the actual end time. The parking attendants take into account the end times/overrun of the event. This gives you plenty of time to exit. However, it is not intended to linger after the event. The visitor has a maximum of 1 hour to leave after the end of an event.
2. Booking Parking Location
Can I reserve more than 3 bookings?
Yes, please email administratie@tripticket.nl. Note that when reserving more than 3 parking spaces, the administration costs are 25 euros. (This is often done by companies that want to make a large purchase at once).
Can I book a parking space for a specific date?
No, we only offer parking spaces during events at the Johan Cruijff Arena, AFAS Live, and Ziggo Dome. We do not offer parking spaces outside of events. When the customer has an AJAX subscription, they can park during events without having to purchase a new parking ticket.
I want to book for an event but it is not listed in the calendar.
It may be a new event. New events are updated every Wednesday and parking spaces can be booked.
Where can I park with a vehicle larger than a passenger car?
Vehicles that cannot be classified as passenger cars cannot park at P7, P11, and/or P CSU. You will need to purchase a parking ticket at Amstel III for these vehicles.
Can I also park with a bus?
Yes, this is possible up to the maximum dimensions of a Mercedes Vito, VW Transporter, or a similar model. Anything larger should be parked at P2 if offered.
Can I park with a rental car without knowing my license plate number?
Yes, but it is preferred to book a parking space at P9 instead of the other parking locations.
3. My Booking
How can I cancel my booking?
You can cancel a booking in the Parkeren ArenApoort portal under ‘my account’. We recommend doing this via computer and not via mobile phone. There you can check a box and cancel.
To get your money back excluding booking fees, you can cancel up to the day of the event. For more information, visit https://www.parkerenarenapoort.nl/nl/pagina/pagina-footer/meer-informatie/boeking-annuleren.html.
Refunds usually appear in the account with which the payment was made within approximately 3-5 working days.
Can I cancel today’s event booking?
If the parking ticket is for the same day and you want to cancel it, the money cannot be refunded. This is stated in the following link: www.parkerenarenapoort.nl/nl/pagina/pagina-footer/meer-informatie/boeking-annuleren.html
Can I still use my parking ticket for a postponed/rescheduled concert?
Yes, parking tickets are valid for the new event date. Therefore, these parking tickets can be used for the rescheduled event. The visitor does not receive a new parking ticket.
How does my parking ticket work?
Your parking ticket has a QR code that is scanned at the parking location. Therefore, you do not need to fill in a license plate number. Your parking ticket is your proof of access.
For your information: P7 should always be accessible for reserved parkers. It may happen that traffic controllers on-site do not let you through, which could be at the request of the police or because they themselves are not well-organized. You must read the accompanying text on the parking ticket or the attachment in the email. There is a deviation at P9 when there are no people to open the barrier.
Can I reschedule my parking ticket? I accidentally booked the wrong date.
Unfortunately, this is not possible. You will need to cancel the incorrect ticket through your account (not via mobile phone) and book a new ticket.
I did not receive my ticket!
Check your spam mailbox to see if the email ended up there.
You can download your ticket in your account. Go to https://www.parkerenarenapoort.nl/nl/account.html, log in, and download your parking ticket.
If this does not work, please contact customer service.
I want to enter or change my license plate number
For locations P1, P2, P10, and P Dome, we recommend entering your license plate number to ensure smooth access to the parking locations.
Follow these steps to enter or change your license plate number:
- Log in to your account via this link;
- In your account, go to ‘My bookings’;
- Find the correct booking and click on the 3rd icon - the first pencil;
- Indicate that you want to enter by license plate number and enter your license plate number;
- Save;
Thank you for entering your license plate number!
4. Parking Electric Cars
Why is P ING available for sale but not P ING Electric?
If P ING is listed on the website, P ING Electric is always online as well. When all electric charging parking spaces are sold out, they are no longer visible on the website.
What charging card do I need to charge at ING Electric?
The charging stations at P ING are public charging stations. This means that if you have a charging card that allows you to charge at public charging stations, you can also charge at these charging stations. Payment with a bank card is not possible.
Where else can I park/reserve my electric car?
Besides P ING Electric, you can also park at P1, P7, and P9. Unfortunately, these parking spaces with charging stations cannot be reserved. The visitor will have to enter on time to secure a charging station.
5. Disabled Parking
Parkeren ArenApoort does not sell specific disabled parking spaces.
Can I book a disabled parking space?
P1 has 48 disabled parking spaces and is wheelchair accessible, but availability is on a first-come, first-served basis. No separate disabled parking spaces are sold. Disabled vans can enter and stay on level 1.
P2 is not wheelchair accessible. The visitor must use a walkway.
P10 and P-Dome are wheelchair accessible. No separate disabled parking spaces are sold.
At Parkeren ArenApoort, we only offer wheelchair-accessible parking spaces, such as P7 at street level.
Note!:
Wheelchair accessible is different; a wheelchair accessible parking space does not have a larger size compared to normal parking spaces. P7 is at street level and therefore wheelchair accessible.
When someone wants to park with a wheelchair bus or something similar, this is not possible with us, you must go to P1 although these parking spaces cannot be reserved.
6. Pick-up & Drop-off - Kiss & Ride
Where can I park if I only want to drop someone off and pick them up later?
There are two options we recommend:
- Book a parking spot in advance and stay there. Find something nice to do in the meantime.
- Drive into a parking lot that cannot be reserved, such as P5 and P6, and pay based on their hourly rate as long as you are there so you can drive in and out.
If you book P1 for this, it is a one-time entry and a one-time exit.
7. Other
I cannot access my Parkeren ArenApoort account.
If you have forgotten your password, you can click the 'I forgot my password' link on the login screen.
If you cannot access your account for other reasons, email support@parkerenarenapoort.nl explaining your problem, and one of our staff members will assist you.
Can I order parking tickets for different events in one order?
This is unfortunately not possible. If you want to buy parking tickets for different events, you will have to do so multiple times.
7. Parking Location Addresses
P7
Walking: 5 minutes - Height: 5,00 meter
Hoofdingang Holiday Inn
Entree 500, 1101 EE Amsterdam
Click here for directions
P8
Walking: 5 minutes - Height: 5,00 meter
Haaksbergweg 4-98
1101 BX Amsterdam
P9
Walking: 11 min. - Height: 2,00 meter
Hoogoorddreef 3
1101 BA Amsterdam
P CSU
Walking: 25 min. lopen
Hettenheuvelweg 12
1101 BN Amsterdam
Click here for directions
P ING & P ING Elektrisch
Walking: 15 minutes - Height: 1,90 meter
Bijlmerdreef 24
1102 CT Amsterdam
Click here for directions
P Amstel III
Walking: 20 minutes - Height: 5 meter
Hoogoorddreef 72
1101 BG Amsterdam
P Amstel Gate
Walking: 30 minutes - Height: 5 meter
Lemelerbergweg 31 t/m 38
110 AH Amsterdam
P1
Walking: 5 minutes - Height 2,25 meter
Burgemeester Stramanweg 130,
1101 EP Amsterdam
P2
Walking: 15 minutes - HHeight 2,10 meter
Borchlandweg 1
1099 CT Amsterdam
P10
Walking: 10 minutes - Height 2,00 meter
Herikerbergweg 288
1101 CT Amsterdam
P Dome
Walking: 5 minutes - Height: 2,10 meter
Passage 90
1101 AX Amsterdam
Still have questions,go to our customer support.