Frequently asked questions

I have a question about the parking season tickets. Where can I go?
Click here for frequently asked questions about annual season tickets for the 2022/2023 soccer season. 

 

Can I enter earlier than the specified time?
No, this is not possible. You can only park your car after the indicated entry time for the event. It is not possible to drive in earlier.

 

Can I change my parking ticket to a parking space that is open earlier?

We cannot rebook the ticket for you. You can cancel your booking in ''my account'' in ParkingArenaPoort. We would like to hear from you via email whether it was successful so that we can initiate the refund. You will have to book a new parking ticket yourself. This is only possible if there is still a parking ticket available on the website for the event in question.

 

Where do I need to enter my license plate number?

The license plate number does not need to be filled out. The parking ticket will be scanned at the entrance of the garage. 

 

I have booked a parking space. Is my parking space guaranteed?

If you have booked and paid for a parking space, the parking space is reserved for you until half an hour after the start of the event. Due to crowds, you may be assigned a different parking location by police or traffic controllers. On your return journey, please follow the instructions of the parking/traffic controllers.
 

Can I also pay at the parking lot?

In some cases it is possible to pay to park at the parking lot. However, we recommend that you reserve a parking space to ensure that you can park.

 

The concert/event for which I have reserved a parking ticket has been rescheduled, do I need to buy a new parking ticket?

No, that is not necessary. The validity of your parking ticket is moved along with the new date of the concert/event. This means that you do not need to buy a new parking ticket when a concert/event is rescheduled.
 

My event lasts longer than my indicated end time on the ticket, can I still drive out?

The parking operators take into account the actual end times and/or exit times. You will have +- 1 hour after the actual end time to drive out.

 

The Google address is different from the one on my parking ticket. Which address should I use?

The address on the parking ticket is correct, you have to navigate accordingly. There will be traffic controllers on the spot who will show you the way.

 

Can I park in another parking lot with my booking?

No, you can only park in the parking lot you have booked. 

 

Can I park my car in the parking lot the whole day?

After the event you will be asked to return home with your car. You will have plenty of time to get to your car and drive home. The parking operators take into account turnaround times, you do not have to worry about this.

 

Can I book a disabled parking space?

It is not possible to book a disabled parking space through our website. These parking spaces are specially designated by the event location and for more information we refer you to the website of the event location.
 

I forgot my password, how can I get into my account?

You can create a new password via 'password forgotten'.

 

Do I have to print out my parking ticket?

No, it is not mandatory to print out your parking ticket. We do recommend doing so, so that the traffic controllers can see that you have made a reservation and can direct you to the correct parking location as quickly as possible. It is also possible to show your parking ticket on a mobile device.

 

I did not receive a booking confirmation/parking ticket. What do I do now? 

First check your spam box, it sometimes happens that the confirmation arrives there. It is also possible to download your parking ticket in ''My account''. If you have any questions, please send an email to support@parkerenarenapoort.nl and we will send it to you as soon as possible. 

 

Can I drive in earlier than indicated?

No, this is not possible. We only offer parking spaces during events at ArenApoort. 

 

Can I reserve a parking space outside the times of an event?

No, this is not possible with us. We only offer parking spaces during events at the ArenApoort. An annual subscription does offer possibilities in this respect. With a subscription you can park at all events, even a cinema visit or festival.

 

I am looking for a parking space with a charging station, where can I park?

Parking lot P7 has several charging stations. However, these charging stations cannot be reserved, so you need to drive in on time to ensure yourself of a charging station. For large events there are often parking spaces available at P ING Acanthus - Electric Charging, these parking spaces do offer the security of a charging station.
 

I want to cancel my parking ticket. How can I do this?

You can cancel your booking in ''my account'' in ParkingArenaPoort. We would like to hear from you via e-mail whether you have succeeded so that we can initiate the refund process. If you cancel your parking ticket on the day of the event, you will not receive a refund.

 

Can I buy event tickets for Ajax matches at ParkerenArenaPoort?

No, ParkingArenaPoort only sells parking spaces, if you want to buy event tickets for Ajax matches click here.

 

Are there possibilities to buy tickets at the Ajax matches?

This varies per match, at important/popular matches there is often no possibility to buy a ticket on the spot. For less popular matches, it is often possible to buy a Ajax ticket on the spot.

 

Are there Kiss&Ride facilities to reach the events?

There are no Kiss&Ride facilities near the Johan Cruijff Arena.

 

For events at the Ziggo Dome and/or AFAS Live there are Kiss&Ride facilities near P3 and P4. There are also Kiss&Ride facilities around the event locations, for example; Duivendrecht, Bijlmer-ArenA and Bullewijk.

 

Are you being picked up and/or brought? Then use the parking garages P3, P4 or P5. Here you can drop off or pick someone up safely, quickly and easily at an hourly rate. In parking lots P3, P4 and P5 you can park your car near the main entrance of the Johan Cruijff ArenA. The approach route is from the A2 motorway exit 1. Follow the signs P-ArenAPoort and then the signs Kiss and Ride in the area.

 

Where can I park with a large bus/touringcar/disabled bus?

During an event at the Johan Cruijff Arena PBus is open for a bus/touringcar/disabled bus. Should PBus be closed then P2 is open for bus/touringcar/disabled bus. Regardless of terrain, event rate coach EUR 45.00 and car EUR 15.00. These parking spaces are specially designated by the event location and for more information please refer to the website of the location. 

 

Parking touring car Toppers In Concert

Toppers In Concert 18-11-2022

Toppers In Concert 19-11-2022



 

Still have questions? Please contact us!